13th Privacy Policy — User Data Protection
This policy clearly explains how the 13th platform collects, uses, stores, and protects your personal information. Your privacy is our priority — please read this document to understand your rights and protections as a user in Malaysia.
Updated: January 2026
Information We Collect
When you register or use the 13th platform, we collect several categories of information needed to provide secure and effective services.
Account Information
This includes username, email address, phone number, and any information you provided during registration or profile updates. This information is used to identify you as the legitimate account owner.
Device & Browser Information
We automatically collect technical data including device type, operating system, browser type, IP address, language settings, and time zone. This data helps us optimize your platform experience and detect any unusual activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store payment method details you use—such as the name on your TNG wallet or linked bank account number. Full credit card information is not stored on our servers.
- Name, email, phone number
- Device & Browser Types
- IP Address & General Location Data
- MYR Payment Method Information
- Transaction & gaming activity history
- Cookie Data & Website Interaction
Why We Use This Information
Ensures your account can only be accessed by its rightful owner. This protects you against unauthorized access and secures the funds in your account.
Enables deposits and withdrawals in MYR to be processed accurately and promptly. Transaction records are kept for accountability and customer support.
Usage data helps the 13th team understand how users interact with the platform so we can continuously improve the mobile experience and add useful features.
Device and IP information is used to detect suspicious access patterns, prevent fraud, and protect platform integrity for all users.
Your contact information allows the 13th support team to reach out regarding queries, important account notices, or policy updates that require your attention.
Some data is retained to comply with Malaysian legal requirements, including financial transaction records and identity verification details mandated by relevant authorities.
Cookies & Activity Tracking
The 13th platform uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Required to maintain your login during an active session. Automatically deleted when you close the browser.
- Essential Cookies: Saves your language and display preferences so you don’t have to set them each time.
- Analytical cookies: Collecting anonymous usage data to help us understand which pages are most visited and how users navigate the platform.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect login functions and your use of the 13th platform.
Data Storage, Security & Sharing
Data Security
All data collected by 13th is stored on servers protected by SSL encryption. Access to users’ personal data is limited to staff who need it to perform their duties. We use industry-standard security protocols to prevent unauthorized access, disclosure, or alteration of data.
Your password is not stored in plain text — it’s encrypted using hashing methods before storage, meaning even our staff cannot read your password.
Third-Party Sharing
13th does not sell, rent, or trade user personal information to any third party for marketing purposes. Data sharing only occurs in the following situations:
- Payment processor required to complete your MYR transactions
- Malaysian authorities as required by law
- Technical service providers supporting platform operations (subject to confidentiality agreements)
All third parties receiving 13th user data are required to comply with data protection standards that are equal to or stricter than this policy.
Your Rights as a User
As a registered 13th platform user, you have several rights regarding your personal data which you can exercise anytime by contacting our customer support.
You have the right to request a copy of personal information we hold about you. We will provide the information within a reasonable time after verifying your request.
If any information we hold is inaccurate or outdated, you have the right to request corrections. You can update some information directly from your account profile page.
You can request deletion of your personal data by closing your account. Some data may be retained for a period to meet legal obligations before being permanently deleted.
You may object to the use of your data for specific purposes such as non-critical analytics. However, data required for account security and legal compliance cannot be restricted.
Data Retention Period
- Active account data: As long as the account exists
- Transaction records: Minimum 7 years
- Access logs & security: 12 months
- Session cookie data: Deleted after session
- Post-account closure data: Up to 3 years for audit purposes
Policy Changes & How to Contact Us
13th reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform enhancements. Significant changes will be notified to users via platform notices or emails before they take effect.
It is the user’s responsibility to check this page regularly. Continued use of the 13th platform after any policy changes are posted is considered acceptance of those changes. The latest update date is always displayed at the top of this page.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact the 13th customer support team. For more information about platform use, refer to FAQ page us.
Email: [email protected]