13th Responsible Gaming — Enjoy Safely
At 13th, fun entertainment starts with smart choices. This page offers guidance, self-control tools, and important information to help you play safely, healthily, and responsibly at all times.
13th’s Commitment to Safe Gaming
The 13th platform believes online gaming should be a source of fun entertainment—not stress or financial problems. That’s why we take a serious and proactive approach to ensure every user in Malaysia can enjoy the platform in a healthy and controlled way.
We recognize some users may face gambling addiction risks. 13th is committed to providing clear information, effective self-control tools, and accessible support channels—so you always stay in control of your gaming experience.
Responsible gaming isn’t just a paper policy. It’s a culture we embed throughout the platform—from interface design to how our support team communicates with users.
Recognize Risky Behavior Signs
Problem gambling can develop gradually without you noticing. Here are some warning signs to watch for in yourself or loved ones:
Spending beyond your means, borrowing money to play, or using funds meant for daily essentials like rent, bills, or food for betting.
Finding it hard to set gaming time limits and stick to them. Continuing to play even when you've planned to stop or playing much longer than intended.
Feeling restless, irritable, or depressed when not playing. Using gaming to escape personal problems, work stress, or sadness.
Lying to family or friends about the time and money spent playing. Feeling the need to hide gaming activities from loved ones.
Continuing to play with the goal of "getting back" lost money is one of the riskiest signs, often leading to even bigger losses.
Relationships with family and friends become strained. Work or academic performance declines. Social activities and hobbies you once enjoyed are neglected.
How to Set Effective Time & Budget Limits
One of the most effective ways to enjoy gaming responsibly is by setting clear limits before you start—not after.
Budget Limits
- Decide the maximum amount you’re willing to lose per day, week, or month
- Only use surplus money after covering all daily needs, bills, and savings
- Minimum deposits at 13th start from RM10 — begin with a small, comfortable amount
- When your budget limit is reached, stop immediately—do not make additional deposits
Time Limits
- Set reminders or alarms on your phone before you start playing
- Avoid playing late at night or when you’re tired and emotionally unsettled
- Take at least a 15-minute break every hour of play
- Don’t let gaming interfere with sleep, meals, or family time
Healthy Gaming Guide
- Treat money spent on playing as an entertainment expense—just like going to the movies
- Avoid playing when feeling stressed, sad, or angry
- Avoid playing under the influence of alcohol or drugs
- Make sure other parts of your life aren’t disrupted
- Talk openly with loved ones if gaming starts to take up too much of your time
- Remember: Winning is a bonus, not a guarantee
Available Self-Control Tools
13th provides various self-control features to help you manage your gaming activity more safely and responsibly.
You can contact the 13th support team to set daily, weekly, or monthly deposit limits on your account. Once set, the system will block any deposits exceeding the limits you’ve established. Limits can be lowered immediately, but any increase requires a review period.
If you feel the need to take a break from the platform, you can request a cooling-off period. During this time, your account will be temporarily suspended and you won’t be able to log in or make any transactions. You can choose a cooling-off period of 24 hours, 7 days, or 30 days, depending on your needs.
For users needing a longer break, self-exclusion allows you to block access to your account for an extended period. This voluntary measure can be requested through customer support. During exclusion, all marketing communications will also stop.
The 13th support team is trained to handle responsible gaming inquiries with empathy and confidentiality. If you or someone you know needs guidance, don’t hesitate to reach out. We’re here to help, not judge.
Minor Protection
13th strictly prohibits anyone under the legal minimum age in Malaysia from registering or using our platform. Protecting children and teenagers is a responsibility we take very seriously.
We encourage parents and guardians to take the following steps to protect their children:
- Make sure devices used to access 13th are protected with strong passwords
- Never share your account login credentials with anyone, including family members
- Log out of your account after playing, especially if you share the device with others
- Use parental control software where appropriate to restrict access to gambling sites
- Talk openly with children about the risks of online gambling
If you suspect a minor has accessed your account or registered on the 13th platform, please contact our support team immediately.
Balanced Living & Seeking Professional Help
Healthy gaming means it doesn’t upset your life balance. Family relationships, work performance, physical and mental health — these are all far more valuable than any win on screen.
Ask yourself honestly: is gaming still fun and under control? Or has it started affecting important areas of your life? There’s no shame in admitting you need help. Many people in Malaysia have successfully overcome gambling addiction with the right support.
If you feel your gaming is becoming uncontrollable, 13th encourages you to speak with mental health professionals or contact qualified support organizations. Help is available — the first step is having the courage to ask for it.
Talian Kasih: 15999 (24 hours, toll-free)
Befrienders Kuala Lumpur: 03-7627 2929
Mental Health Institute (NIMH): Refer to nearby government hospitals
Signs of a Healthy Balance
- Gaming only fills leisure time, not work or family time
- You still enjoy other hobbies and activities
- Your social connections remain strong
- Your Finances Stay Secure
- You can easily stop or take a break whenever needed
- You play for fun, not to escape
Have Questions or Need Help?
The 13th support team is here to listen and help. Whether you want to set account limits, take a break, or just talk through your concerns — we’re ready. Reach out with confidence, all conversations are confidential.
Email: [email protected]